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Customer Success Director – Ad Platform

San Francisco

The role

The successful candidate will sit within the Customer Success team at our client, a growing ad platform, in SF.

The candidate will be a real self-starter with commercial acumen who can build a strong relationship with both new and existing clients. The successful candidate will be involved in the pre-sales process along side the Business Development Team and responsible for managing the relationship with the client from when they are brought in.  They will be tasked with maximizing revenue by working with a Customer Success Manager to identifying opportunities and challenges and recognizing how the company platform and features can help solve and increase revenue for all parties.

Responsibilities

Working with advertisers and their publishers to ensure they are engaged with the company product

Project manage the launch of clients; overseeing the migration of publishers onto a new client program in order to ensure maximum speed to revenue

Working with manager to identify and then close opportunities for increasing revenue through the platform

Carry out quarterly reviews with clients to ensure the platform is used to its full potential and identify new revenue opportunities

Articulate best practice within the industry

Plan and execute a strategy to achieve the revenue opportunity

Internal stakeholder management

Analyse existing client set ups to suggest and present improvements to increase revenue

Own the client relationship and the retention of that client

Working with commercial team for re-negotiation of commercials for existing clients

Qualifications

Educated to Degree level

Min. 4 years experience

Great communication skills

Experience in negotiation

External facing

Ability to work collaboratively and independently

Great attention to detail

Self-starter and willing to go the extra mile

Confident to own and manage through a project

Able and willing to travel

Job Application