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Senior Digital Account Director, Client Services

Remote

Our client, a Performance Marketing Agency is looking for a Senior Digital Account Director, Client Services to work remote or in Los Angeles.

Responsibilities:

 

  • Managing the client relationship and act as the lead point of contact for all client requests

  • Seeking opportunities to advance the client relationship and identify new business opportunities

  • Developing a deep understanding of each client’s business, industry, and competition

  • Bringing strategic and innovative ideas to client engagements based on working with specialists and understanding cross-channel marketing dynamics

  • Owning all aspects of the statement of work – including management of deliverables, drafting new versions during renewal periods and change orders when required

  • Leading weekly client status calls, quarterly business reviews, and other client meetings

  • Leading the development of integrated marketing plans across multiple channels (paid search, SEO, email, display, social, etc)

  • Interpreting results from various analytics sources to ensure client’s goals are being met and identify areas for improvement

  • Managing overall account profitability, including approving and tracking agency hours and identifying potential issues, as well as opportunities

  • Serving as quality control for all deliverables

  • Managing projects on time and on budget, inclusive of project plan development, distributing call recaps, agendas, deliverables, and reporting

  • Overseeing account and specialist teams on a project and client basis

Qualifications:

 

  • 6-8 years experience marketing in digital channels – search (organic and paid), social, email – and working with creative and development teams to produce digital assets and websites

  • Bachelor’s degree in Marketing, Communications, or related field

  • Analytical and logical; standard strategic marketing skills (competitive assessment, industry analysis, SWOT, etc)

  • The ability to work in a “team structure” that fosters collaboration

  • An energetic attitude and be passionate about your career

  • Strong ability to prioritize and manage multiple tasks and projects simultaneously, and work under pressure to meet deadlines

  • Solid and proven ability to help lead a team

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