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Digital Account Supervisor, Client Services- Agency

Remote

Our client, a Performance Marketing Agency is looking for a Digital Account Supervisor, Client Services to work remote

Responsibilities

•    Supporting the Account Director, Media Strategists and Channel Managers through the day-to-day management of the client relationship as well as acting as a point of contact for client requests 
•    Developing a deep understanding of the client’s business, industry, and competition 
•    Bringing strategic and innovative ideas to client engagements based on working with channel specialists and understanding cross-channel marketing dynamics 
•    Participating in weekly client status calls, internal team meetings, client performance reviews (at times in-person), and other client-related meetings 
•    Support the delivery of all aspects of the statement of work — planning, execution and reporting
•    Work closely with internal paid media channel experts to ensure all work is exceptional and done within a specified timeline by effectively communicating client need and expectations. 
•    Assisting to develop integrated marketing plans across multiple channels (creative, paid search, SEO, email, display, social, etc)
•     Interpreting results from various analytics sources to ensure client’s goals are being met and identify areas for improvement
•     Depending on SAM resource assignment, you may also be expected to fulfill duties that overlap that of an account manager: 
•    Serving as quality control for key deliverables, in the form of creative and ad copy review, budget pacing documents, Gantt charts, workback plans etc. 
•    Managing projects on time and on budget, inclusive of project plan development, distributing call recaps, agendas, deliverables, and reporting
•    Forecasting client revenue on monthly, quarterly and annual basis 

Qualifications:

•    5 years experience marketing in digital channels – search (organic and paid), paid social, programmatic – working with creative and development teams to produce digital assets a plus, but not necessary
•    Ability to excel in a fast-paced environment with high sense of urgency — experience working with an entertainment or sports client a plus 
•    Strong understanding of digital specifically Facebook, DV360 and Google Search. Snapchat, Twitter, Pinterest, The Trade Desk, Bing are a plus. 
•    Ability to assess and understand the client’s overall business and how the marketing strategy drives towards to their business objectives 
•    A solutions focused attitude when confronting challenges
•    Analytical and logical; standard strategic marketing skills (competitive assessment, industry analysis, SWOT, etc) 
•    Superior communication skills, with the ability to quickly adapt and problem solve 
•    Enthusiasm to always be learning 
•    The ability to work in a “team structure” that fosters collaboration 
•    An energetic attitude and be passionate about your career 
•    Familiarity with task management systems such as AirTable and Asana, and reporting tools such as Looker, will be a plus 
•    Strong organizational skills, plus ability to prioritize and manage multiple tasks and projects simultaneously, to stay calm under pressure to meet deadlines
•    Bachelor’s degree in Marketing, Communications, or related field 

 

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