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Customer Success Manager – Brand

Austin

Our client, a logistics and technology startup is looking for a Customer Success Manager to join there team. 

Responsibilities:

 – Gather feedback from our customers and analyze customer data to identify the best practices.

– Perform weekly check-ins with a number of our customers and provide feedback for product improvements, bug fixes, or process changes

– Provide technical support to our customers and be able to escalate issues accordingly

– Build trust and create meaningful relationships among champions and key Executives within each account.

– Identify and forecast risk as well as growth opportunities within the portfolio.

– Ensure that our clients are having a great customer experience, understand the ROI of using our services, and help convert new clients

– Technically savvy and always interested in developing technology and applying that back to product asks

– Project manager at heart, able to check on multiple tasks effectively and result-driven

– Both great at written and verbal communication

Qualifications:

– Bachelors preferred

– At least 3-5 years in customer experience preferred, or similar industry experience within a heavy customer-facing industry such as consulting, sales, or business development

– Experience in tech companies and startups a huge plus

– Intermediate excel skills

– Bias for action

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